Can I bring Alcohol?
Yes, our studio is BYOB. Small, individually packaged snacks are allowed and can be consumed at the participants' table. However, due to Covid-19 precautions, Love & Make will not provide or sell any food or drinks.
Are Kids Allowed?
We allow children 8 and older to attend our afternoon workshops with parental supervision. A regular price ticket must be purchased for all children. For the comfort of all guests, we prefer children under 18 to avoid attending our evening classes (after 5pm) since these classes usually comprised of adults and alcohol may be consumed.
How Long ARe Candles and other IteMs Held?
We will only hold candles and other items for 30 days.
What is the Cancellation Policy?
Please click here for more details on our cancellation policy. Long story short, we have a 72 hour policy to cancel or be rescheduled. Unfortunately, we cannot accommodate last minute requests. Please email email@example.com for a refund or to be rescheduled.
Can I brinG Decorations?
Light decorations can be brought in for private events only. Please arrive 15 to 30 minutes prior to your scheduled workshop to set up decorations.
What if I am Late?
Please try your best to arrive on time or even early. To avoid class disruptions for our other guests, if you are more than 15 minutes late to your workshop, we reserve the right to mark you as a 'no-show'. You may be unable to join a workshop in progress.
Can I Walk-In to a Workshop or is a ticket required?
Pre-purchased tickets are strongly recommended. We will only take walk-ins if we have adequate space in our workshop and we have the resources to accommodate you. To ensure you have a spot, go ahead and purchase a ticket here.
What Type of Wax is Used in the Candle Making Workshop?
We use 100% soy wax for all candle workshops and retail candles.
How long does it take for My candle to Cure before I can pick it up?
We require at least 2 hours before you can pickup our standard candles (under 10 oz wax). If you have a larger candle, we recommend giving your candle 3 hours to cure before you pick it up. This is because we need to give candles enough time to cure on the shelf and allow for corrections (re-melting) to be made if necessary. We actually prefer candles to rest over night and for you to pick up on the next business day. If you attend an evening class, candles will be available to pick up during store hours the next business day.
When can I pick up my Soap or BathBombs?
Soap and bathbombs need to cure overnight. We will shrinkwrap and package them for you after this curing period to maintain freshness. They are usually available for pickup a full 24 hours after your workshop ends, or we will communicate to you when they will be ready.
WHAT IS the shelf life for soap or bathbombs?
We strongly recommend that soap and bathbombs are used within 6 months. Love & Make is not liable or responsible for any adverse reactions related to use of soap or bathbombs.
What is your Return Policy on Merchandise?
All product sales are final. However, if you have received a candle or kit that is damaged upon arrival, please email a picture of the damaged item to firstname.lastname@example.org to request a replacement.
Can I bring My Own Vessel?
We do not allow patrons to bring in their own vessels because all vessels must be tested before use. However, if you bring back an empty Love & Make vessel, you can re-make a candle in it. We charge $5 per every 4 ounces of wax. Please sign up for our Candle Fragrance Design Workshop to reuse empty Love & Make vessels.
HOW LONG ARE YOUR WORkSHOPS?
Our workshops typically last 90 minutes to 2 hours long.
Can I Host A PRivate Event?
Yes! We are happy to book a private workshop for you and your guests. Private events taking place Monday through Thursday require a minimum of 5 participants, and private events taking place Friday thru Sunday require a minimum of 12 participants. A deposit is required. Please email email@example.com to check availability and to book a private workshop.
Can I have my Workshop items Shipped?
Yes! You can have the items that you make in our workshops shipped. Please email firstname.lastname@example.org to let us know you would like your items shipped. Then, purchase shipping here. The shipping is $12 per person.
What if someone in my party wants to attend but not participate?
All guests must purchase a seat for our workshop. Tickets cannot be shared or split. Our workshops are highly interactive and informative, it is only fair for each patron to pay for this experience.
WHY ARE THERE TWO TYPES OF GIFTCARDS; ONE FOR WORKSHOPS & ONE FOR MERCHANDISE?
Love & Make has two separate gift card options for you to choose from. We use a scheduling platform for our live workshops and an eCommerce platform for the sale of our physical products. Since our payment platforms generate gift cards independently from each other, gift cards for workshops and gift cards for products are not interchageable. *** Please ensure to purchase the proper gift card for your recipient***